Corporate Responsibility Report 2013
Corporate Responsibility Report 2013
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Urban logistics for Chengdu

In 2012, DHL Customer Solutions & Innovation was commissioned by the city of Chengdu, China’s fourth largest city, to conduct a comprehensive study as the basis for a new City Logistics concept. Chengdu’s booming population has exceeded 14 million, and its residents must now cope with tremendous air pollution, traffic-related noise pollution, and never-ending traffic congestion.

The DHL study focused primarily on the flow of consumer goods in and out of the city, and ways to supply Chengdu’s residents with these goods as efficiently as possible. The resulting plan includes adjustments to logistics processes, as well as urban planning measures, technological innovation in the area of traffic control, and regulatory measures.

In 2013, the project moved into the detailed planning phase. While tailored to the specific requirements of the city of Chengdu, the project can also serve as a model for other Chinese mega-cities. So far, a similar concept has been developed for Ningbo, a city with 7.6 million residents.

By the year 2025, there will be eight megacities in China with populations of over 10 million, and approximately 130 additional cities with populations of one million or more.


More SmartTrucks for India

With its SmartTruck, DHL combines innovative technologies in a single delivery vehicle, including a dynamic route planner, real-time GPS for geolocation and navigation, and, in the future, a telematics application which will use up-to-the-minute traffic data to enhance route planning.

The SmartTruck was first deployed in August 2011 as part of a DHL Express pilot project in Bangalore, India. Since early 2013, following the successful completion of the Bangalore pilot, we have been working to deploy the SmartTruck in seven additional major cities throughout India. This rollout, which will continue through the third quarter of 2014, marks a big step for Blue Dart Express in the direction of automation and modernization.


DHL Resilience360 makes supply chains more robust

In the reporting year, DHL Customer Solutions & Innovation developed an integrated risk-management solution for monitoring and building resiliency into supply chains. DHL Resilience360 consists of two products: a supply chain risk assessment and a software solution for monitoring supply chains.

As part of the risk assessment, we examine the vulnerability of our customers’ supply chains with regard to 20 different risk categories, including pandemics, political unrest and natural disasters. With the help of DHL’s software, customers can monitor their supply chains and identify disruptions in real time, and then quickly adopt alternative strategies.

The solution delivers significant economic and social benefits, since companies can maintain their operations in crisis situations, and people can continue to have access to the goods they need.


SmartSensor and Thermonet for secure shipment of pharmaceutical products

Many medicines and pharmaceutical precursors are temperature sensitive. Liquid-form pharmaceuticals in particular can lose their potency and efficacy if exposed to frost or excessively high temperatures. While the material damage to these products is one concern, administering compromised drugs to needy patients can be life-threatening.

With its SmartSensor GSM, DHL has created a monitoring system that measures temperature and humidity, registers a package's exposure to daylight and transportation shock, and tracks the shipment location, providing an effective defense against theft or counterfeiting during transport.

Using SmartSensor RFID technology, another sensor in the product family, DHL developed the innovative air freight product DHL Thermonet in 2013. Thermonet ensures product integrity during the entire logistics cycle and makes it possible to intervene quickly in the event of cold-chain disruption. In the reporting year, we introduced the DHL Thermonet standard in over 30 of our life sciences competence centers and will continue rolling it out towards our goal of 60 stations by the end of 2014.