Corporate Responsibility Report 2013
Corporate Responsibility Report 2013
Living Responsibility on Facebook

More SmartTrucks for India

With its SmartTruck, DHL combines innovative technologies in a single delivery vehicle, including a dynamic route planner, real-time GPS for geolocation and navigation, and, in the future, a telematics application which will use up-to-the-minute traffic data to enhance route planning.

The SmartTruck was first deployed in August 2011 as part of a DHL Express pilot project in Bangalore, India. Since early 2013, following the successful completion of the Bangalore pilot, we have been working to deploy the SmartTruck in seven additional major cities throughout India. This rollout, which will continue through the third quarter of 2014, marks a big step for Blue Dart Express in the direction of automation and modernization.

Delivering express items in India's major cities involves several challenges. Streets often have no name, the postal code system is still incomplete, and the recipient’s address, filled out by the sender, is often incomplete as well.

The poor address quality has always been a problem for couriers, who either had to research the addresses beforehand or rely on passers-by for help. With the SmartTruck, drivers can rely on support from the vehicle’s advanced electronics, which can generate complete street address data based on the address elements entered by the driver. As a result, drivers can start their delivery tours an average of 80 minutes earlier than before. On pick-up routes, they can save a full hour every day thanks to the navigation and route optimization systems. In addition, the number of kilometers traveled was reduced by 9%.