Corporate Responsibility Report 2013
Corporate Responsibility Report 2013
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Targets & Achievements

In the area of corporate responsibility, we set targets that are both quantifiable, i.e. measurable, and realistic in terms of timeframe. For the sake of transparency, our medium and long-term targets are presented in stages. The targets are based on the strategies for each individual area.

Our targets

Area
Target
Due
Status
Comments
Strategy & Stakeholder dialogue
Strategy
Discuss CR strategy with the Sustainability Advisory
Council, an external board of experts
2014
new
Stakeholder relations
Develop a Stakeholder Relations Policy
2014
new
Responsible business
Data privacy
Introduce mandatory training measures on the Data Privacy Policy for managerial staff
2014
new
Procurement/Supplier management
Start Group-wide rollout of Security and Compliance Awareness Workshop (SCAW) for experts
2014
new
Employee representatives
Roll out the “Industrial Relations Assessment” pilot project to six more countries in developing markets Asia and South America
2014
new
Contribute to a project on demographic challenges in the postal sector launched by the European Social Dialogue Committee for the Postal Sector
2015
new
Employees
Employee representatives
Introduce the new Executive Development Review (EDR) process for all executives in upper management
2014
new
Roll out EDR process for all executives in middle management
2015
new
Occupational safety & health
Conduct a pilot project in three countries in our developing markets in Asia and Latin America to identify the key causes of illness as a way to promote the health of our employees

Derive appropriate preventive health measures for our employees based on the results
2014
new
HR Shared Services
Develop and assess a concept for additional HR Shared Service Centers in the USA and Belgium

Further develop the HR master data system (HR Shared Data Hub)
2014
new
Improving transparency
Review existing HR KPIs, update with additional controlling KPIs and introduce a balanced HR Scorecard for steering purposes

Continue to develop reporting systems
2014
new
Shared Value | GoGreen
Climate protection
Improve our carbon efficiency (including transportation subcontractors) by 30% as compared to 2007
2020
We have increased our carbon efficiency by 18% compared to 2007.
Establish Carbon Efficiency Indices calculated over the year as relevant non-financial KPI within the Group
2014
new
Achieve transparency with regard to the carbon reduction goals and carbon efficiency of our road transport subcontractors
2015
As a founding member of Green Freight Europe (GFE), we utilize the initiative’s Data Collection Platform for the exchange of carbon emissions data.
We also support similar initiatives in other regions, such as Green Freight Asia.
Subgoal of Green Freight Europe is to create a platform for the exchange of best practices.
2014
new
The exchange of best practices with our partners is ciritical for driving improvements in fuel efficiency.
GFE offers a platform for the exchange of best practices specifically for the logistics industry.
Replace at least 15% of remaining air fleet (reference year 2009: 136 aircraft in operation) with more fuel efficient and quieter models
2015
A total of 20 aircraft have been deployed since 2009 and an additional 38 aircraft have been technically modified for greater fuel efficiency and to reduce noise.

Our achievements

Area
Target
Due
Status
Comments
Strategy & Stakeholder dialogue
Strategy
Derive a materiality analysis based on the stakeholder dialogue
2013
Responsible business
Group policies
Code of Conduct: Make revised edition available in 21 languages
2013
Compliance management: Update training programs and materials and make them available Group-wide in 20 languages
2013
Employees
Demographic change
Expand Generations Pact to include civil servants
2013
Discussions with ministries were initiated but were unable to be completed due to the complexity of the provision s. Discussions will be continued.
Recruit up to 40 interns and 30 apprentices (formerly referred to as trainees) per year
2013
1,100 employee children in 112 countries with scholarships
2013
Diversity
Develop a Group-wide Diversity Policy
2013
This goal was adjusted in the reporting year: Our understanding of diversity was laid out in the Code of Conduct, the Group’s principle policy, in 2013 and communicated. To further emphasize the significance of diversity within the Group, the Board of Management adopted a Corporate Diversity & Inclusion Statement.
HR services
Provide automated HR services
Implement a global HR personnel data system
2015
An HR master data system (HR Shared Data Hub) was developed and piloted in the Netherlands.
The system is being developed further and will be rolled out Group-wide.
Implement an HR Shared Services Center in the Netherlands
2013
The HR Shared Service Center in the Netherlands began operations in the reporting year.
Shared Value | GoGreen
Climate Protection
Increase percentage of electricity from renewable energy sources (green electricity) to 60%
2012
Corporate citizenship
Disaster Management (GoHelp)
GARD: Conduct workshops in El Salvador, Armenia and the Philippines, as well as one GARD plus
2013
Conduct DRT trainings to ensure readiness
2013
Education (GoTeach)
Expand the partnership with SOS Children’s Villages to additional countries
2014
Establish local partnerships with Teach For All and SOS Children’s Villages in five additional countries
2013
Global Volunteer Day (GVD)
Carry out local GVD community projects throughout the year
2013