Corporate Responsibility Report 2013
Corporate Responsibility Report 2013
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Compliance communication and monitoring

Employees and relevant third parties are informed of the compliance program. Compliance communication relays relevant information on compliance issues and ensures that the compliance program, as well as responsibilities within the compliance management system, are properly understood.

Processes and policies are in place that adequately address the relevant requirements of Deutsche Post DHL, are communicated appropriately and readily available for all employees concerned. Internal controls take typical principles into consideration (separation of duties, the double-verification principle, the principle of required information) and are integrated into existing processes, workflows and systems.

Specific target audiences for training needs are determined, continually reviewed and covered by adequate training measures.

Inspections, monitoring, improvements

The structure of the Compliance organization and the compliance program is aligned with the requirements and needs of the Group. The results of compliance risk analysis and compliance audits serve as a basis for determining additional measures for avoiding compliance risks. Moreover, the knowledge gained from reported violations is used to continually improve and further develop the compliance system and ensure the integrity and sustainability of the compliance program.

Corporate Audit inspections

Corporate Audit regularly inspects the management processes within the Compliance organization.

In addition, they conduct some 280 regular audits annually in the operating divisions and at some suppliers. The inspection catalog also includes compliance issues. The results of the inspections are documented and regularly reported to the Board of Management as a whole. Of course they are also used to continually improve and further develop the compliance system and to formulate our policies more concretely as necessary.