Reporting Violations at any Time & Confidentially
Our Group-wide compliance portal allows employees to obtain information at any time from the responsible point of contact in the Compliance organization or use the Compliance Hotline to report violations directly over the portal. The portal also makes it possible for staff to access the latest information and refer to guidelines and the associated documentation.
In 2013, we improved the reporting system of our Compliance Hotline and created a consistent level of service. Since 2013, we offer a multi-language Compliance Hotline Service available around the clock, seven days a week in approximately 150 countries. The Compliance Hotline, run by an external supplier, offers both a telephone and a web-based service. Compliance violations can be reported anonymously (where legally permitted) or by providing contact information. The reports are handled professionally and confidentially.
Reported compliance violations are processed and addressed according to subject matter and situation. The Chief Compliance Officer reports relevant violations to the Board of Management and the Supervisory Board’s Finance and Audit Committee.