Corporate Responsibility Report 2013
Corporate Responsibility Report 2013
Living Responsibility on Facebook

Letter to our Stakeholders

Dear Stakeholders,

This marks the Group's tenth report on its activities and progress in the area of sustainability and corporate responsibility. We have achieved a great deal since the publication of our first report in 2003 - we have launched innovative programs in environmental protection, disaster management and education, and have established corporate responsibility as an integral part of our Corporate Strategy. A wide range of activities have also helped enhance the working environment for our employees, who play a significant role in the success of Deutsche Post DHL.

We have also built a corporate culture which infuses our daily work with a commitment to sustainable, ethical business practices. There are several components to this: our overarching principle of Respect & Results, a spirit of openness and appreciation in our dealings with one another, and our Code of Conduct, which is based on internationally recognized standards – the UN Global Compact and its ten principles we steadfastly adhere to as a member, the Universal Declaration of Human Rights, and the conventions issued by the International Labour Organization (ILO).

Today, our many corporate responsibility activities and strategies are widely respected and appreciated by our employees and external stakeholders. For me this is a source of pride as well as motivation to further our commitment in this area.

2013 was another year of progress and further development for our CR strategy “Living Responsibility”. A new core component is our cross-functional, Group-wide network devoted to Responsible Business Practice (RBP). Its job is to systematically manage all aspects of corporate responsibility and to review appropriate measures. In addition, the Shared Value approach has become, more than ever, the driving force behind our GoGreen environmental protection program.

You, our stakeholders, were an important factor in these developments. Numerous dialogues along with a detailed stakeholder survey, provided valuable input over the course of the reporting year and helped us better understand your viewpoints and needs. We also conducted a materiality analysis in 2013, which has helped us to further identify and prioritize issues related to CR and sustainability.

As Europe’s largest postal company and the world’s leading logistics company, we are constantly working to reduce our environmental impact. Our GoGreen program is driven by our ambitious climate protection target to improve carbon efficiency by 30% by the year 2020, as compared to the baseline year 2007. In 2013 alone we achieved an efficiency gain of two percentage points over the previous year and, overall, we have already improved our carbon efficiency by 18%. In short, we are well on our way to achieving the 2020 target.

2013 was also a year of progress in the area of social responsibility and engagement. We continued to expand our GoTeach activities, including new partnerships with Teach for the Philippines and seven SOS Children’s Villages country organizations. We deployed our GoHelp volunteers to Chile and the Philippines, and our valued employees – some 480,000 around the world – continue to contribute their time and spirit to projects in their own communities. Global Volunteer Day is just one example of this. In 2013, our employees contributed more than 200,000 volunteer hours to local projects as part of the volunteering event.

The title of this year’s report is “The AND makes the difference”. As a company, we are committed to business success and responsible business practice. Our customers demand that we continuously improve the speed and quality of our services. We make sure we satisfy our customers and reduce our impact on the environment at the same time. And as we look to the future, our goal is to be the Provider, Employer and Investment of Choice.

I am pleased to have you on board for this journey.

Yours sincerely,

Frank Appel